COMPLETE FAMILY CARE
COMPLETE
FAMILY
CARE
FAMILY
CARE
Our Independent doctors have provided bulk billing services for a long period of time. However, due to rising costs, it is no longer financially sustainable to continue offering high-quality medical services under bulk billing to all patients.
We are now a mixed billing clinic, which means patients will be charged the full consultation fee following their appointment. We can then electronically process your Medicare rebate on your behalf (if you have registered your bank account details with Medicare). The rebate should appear in your bank account within 1-2 business days. We recommend that you ensure your bank details are up-to-date on my.gov.au to avoid any delays in receiving your rebate.
While some patients may still be eligible for bulk billing, this service is now limited to certain groups.
Bulk billing may be offered to patients under 16 years of age or those who have provided a valid Concession Card to our staff. Patients are responsible for ensuring their Concession Card is current and updated in our system at each appointment.
Please note that some services are not eligible for a Medicare rebate, and patients will be responsible for covering the associated costs.
These services include, but are not limited to:
Additionally, all procedures and private vaccines will incur an out-of-pocket fee, regardless of concession status.
The exact initial cost of your consultation may vary depending on the details of your appointment. The doctor’s billing reflects not only the time spent in conversation but also any necessary reviews of your medical notes, and the preparation of scripts, referrals, or other outcomes from the consultation.
While we cannot predict the precise initial cost beforehand, we can advise on the expected out-of-pocket amount after your Medicare rebate, which may differ based on whether your appointment is on a weekday, weekend, or public holiday.
Accounts must be settled at the time of consultation. An administration fee of $20.00 may be applied to accounts not settled on the day of consultation.
To book an appointment, credit or debit card details will be required. Upon your approval, these details will be stored securely and debited according to the scheduled fee once the consultation is completed.
When consenting to store your card, it will be securely tokenised, ensuring that your card details remain hidden from both AutoMed Systems and the clinic. By providing this consent, you agree to the use of this token for future payments to the clinic. Your card details are not shared with any third parties and cannot be used for any payments other than those related to clinic services.
A pending amount of $50 will be held on your card to secure the booking and released once your appointment is attended or cancelled within the required cancellation notice period.
Please note, doctors may initiate a consultation if follow-up is required, including but not limited to discussing test results or providing treatment plans. Please be aware that they reserve the right to bill for these consultations, whether conducted in person or over the phone, regardless of whether the appointment was booked by you or initiated by the doctor.
A minimum of 4-hour notice is required to cancel a scheduled appointment. If an appointment is not attended to or cancelled with less than 4 hours’ notice, a non-attendance fee of $50 may be charged to the patient by the doctor. Please note that the non-attendance fee is not eligible for a Medicare rebate.
This policy is designed to be fair to all patients and to make sure we serve all our patient’s needs. Appointments are often wasted as people do not attend for booked appointments or fail to cancel on time. If you cannot make an appointment, feel that you are running late for a pre-booked appointment or do not need the appointment anymore, please ring the clinic to cancel at least 4 hours before the appointment time, so it may be offered to another patient.
